Shipping policy

All orders are carefully inspected and securely packaged before being shipped.

It is the customer’s responsibility to provide a complete and accurate shipping address, as well as ensure availability to receive the package or pick it up from a designated location in case of missed delivery attempts.

Once the order has been handed over to the shipping carrier, transit times are subject to the carrier’s operation. We are not responsible for delays caused by the shipping carrier, weather conditions, customs processes, or any other circumstances beyond our control.

In the event of missed delivery attempts, an incomplete address, or failure to collect the package by the customer, the shipment may be returned to sender or incur additional reshipping costs, which will be the responsibility of the customer.

If the package arrives with visible damage, we recommend documenting the condition of the packaging and product with photographs and contacting us within 48 hours of delivery for review.

Any applicable import taxes, customs duties, or additional fees are the responsibility of the buyer.